Cancellation policy
We understand that plans can change, and we strive to accommodate our guests to the best of our ability. To ensure a smooth experience for everyone, we have established the following cancellation policy:
Cancellation with Full Refund:
You may cancel your reservation with a full refund if you notify us at least 24 hours before your scheduled session. We appreciate early notice as it allows us to offer the time slot to other guests.
Partial Refund for Late Cancellation:
If you must cancel within 12 hours of your scheduled session, we will provide a 50% refund of the booking fee. We understand that unexpected circumstances can arise, but this policy helps us manage our schedule effectively.
No-Show or Cancellation Within 11 Hours:
Unfortunately, we cannot offer refunds for no-shows or cancellations made within 11 hours of your scheduled session. Our commitment to maintaining affordable rates relies on efficient scheduling.
Please contact us as soon as possible to cancel or reschedule your reservation. You can also do this directly through the confirmation email you received. Your understanding of this policy is greatly appreciated, as it enables us to provide a relaxing and enjoyable experience for all of our guests.
If you have any questions or need further assistance, please don't hesitate to reach out to us.